With greater acknowledgement of the importance of customer service and etiquette to success in business, consulting firm Make Your Mark Group (MYMG) is staging its Business and Personal Etiquette (BPE) Conference for the second consecutive year.
A lineup of international and locally based speakers well equipped to address the problem of poor business etiquette and how it can be improved to positively benefit organisations have been assembled for the conference which takes place on November 1 at the Jamaica Pegasus Hotel in Kingston.
The conference is timely as it is being staged against the backdrop of constant complaints about poor customer service, the root of which is poor etiquette, explains Dr Jacqueline Coke-Lloyd, Managing Director of MYMG.
“Because etiquette is about the standards and behaviours which govern how we manage our lives both personally and professionally, we must embrace proper etiquette to improve our access and influence. Our etiquette standards determine how we treat our clients and represent our personal and organisation brands”, Dr Coke-Lloyd said.
Business etiquette is essential for any business to flourish and thrive whether its employees are in the office, working from home or hybrid as it involves the rules that govern employers’ and employees’ interaction within an organisation.
Participants in this potentially game-changing event will hear from best-selling author and speaker, Dr Gleb Tsipursky from the US, who has been dubbed ‘The Office Whisperer’ and ‘Hybrid Expert’ by The New York Times for helping leaders use hybrid work to improve retention and productivity while cutting costs.
Also presenting will be journalist and speaker Joanne Lipman from the US, who is the best-selling author of ‘Next! The Power of Reinvention in Life & Work’. Other speakers include Metry Seaga, president of the Private Sector Organisation of Jamaica; Rev. Dwight Fletcher, pastor of Transformed Life Church; as well as Dr Coke-Lloyd.
Participants will also hear from etiquette and premier protocol expert Christine Carmichael (US) and Europe’s up-and-coming etiquette consultant, Dobrochna Giedwidz from Spain.
BPE Conference 2023 will provide learning opportunities for leaders in Jamaica and the Caribbean to expand their productive capacity through their talent’s soft skills development.
Another feature of the event is the launch of Dr Coke-Lloyd’s latest book ‘The A to Z of A Professional Life’. It is an insightful guidebook to strategies for excelling in one’s professional life.
Also, the conference will provide opportunities to young female entrepreneurs to expand their influence and help shape business culture in Jamaica. Participating as exhibitors or through giveaways are Annabel Glaze of Bella’s Beautique, Jamaica’s first manufacturer of nail varnish; Shanique Ellington of Le Champ Vegan Jamaican Cosmetics and; Martina Vickers of Closet Code, the Gen Z style maven.