1 Robertson Avenue

Kingston 6, Jamaica


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Mon - Fri: 9:00 - 17:30

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Make Your Mark Group


November 06, 2024


Who will Be There?

Your conference package will include a copy of the

'A-Z of Leading a Professional Life'

by Dr. Jacqueline Coke-Lloyd"

For any business to flourish and thrive, business etiquette is essential. Business etiquette is defined as the rules that govern employers’ and employees’ interaction within an organization. It also includes the interaction between these two parties and their customers and clients. Additionally, business etiquette is how a company conveys its image to its customers and suppliers. It is also how a business communicates with any other entity within its value chain.

Business etiquette is what sets one company apart from another in the marketplace, one only gets a single chance to make a good first impression. Practicing business etiquette helps always to capture this chance and shine. The way employees carry themselves in speech and attire says a lot about the organization in general. Being on time will also create a good first impression; customers and prospective clients will take the organization seriously when you show you do too. Business etiquette shows when individuals are confident about their skills and place them at par or above other professionals.

The importance of business etiquette cannot be overemphasized. Many large companies that are well-structured and enjoy great success have understood the importance of business etiquette. They ensure that proper business etiquette is at the root of all their operations. Although these rules seem obvious, it is easy to forget them or even disregard their importance.

When a business puts itself in the shoes of others, it will offer better business practices. The same applies to individuals who work for a particular organization. When they find a professional work ethic in place, they will have no choice but to conform to these business etiquette practices


  • Workplace Etiquette
  • Table Manners and Meal Etiquette
  • Professionalism
  • Meeting Etiquette
  • Communication Etiquette

Objectives of MYM Conference

  • At the end of the Conference participants will be better able to demonstrate:

  • Improved Personal & Professional etiquette

  • Ensuring that they have all the core skills of effective management and leadership

  • Improved Personal and Professional Image

  • Improved Virtual Communication Skills

  • Improved Image/ Profile Management On/ Offline

  • Improved Table Manners and Meal Etiquette

  • Effective representation of their organizations

Organisational Benefits


  • The organization will benefit from having leaders who:

  • Are Improved Executives/ Managers

  • Represent the Organization through effective virtual communication

  • Meet Organizational Objectives

  • Increase in productivity and efficiency.

  • Enhanced communication skills.

  • Build a More productive work environment

  • Are Equipped motivated and confident to transition to the next level or lead more effectively

  • Think, look and behave like leaders

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Who Should Attend?

This Conference is designed for:

  • Those who need to keep abreast of new thinking in management and leadership

  • Those who have some experience at manager / professional level and are ready to take on a wider role

  • Those who want to make the transition from competent professional to inspirational leader

  • Those who need a deeper understanding of what drives individual behaviour and group dynamics

  • Those who need to hone their influencing skills to get results that matter

  • Those about to embark on leading a change programme within their organization

  • Those who need to network

Sessions Titles

    • Employee engagement, Influence and emotional intelligence the new competitive negotiators: ways to support your team with experiences
    • Everything is a project: how do we manage the project and lead the blended team
    • Creating and maintaining a performance management culture to meet and exceed expectations
    • How do I manage conflicts while motivating my team
    • Avert Criss: how to manage risks using data insights
    • So much talk about service: How can we manage and maintain quality in the virtual space
    • Your role in change and transformation: leadership reaction or response
    • Am I a coach or a mentor? Do I need a coach or a mentor?
    • Etiquette is so much more: it opens doors
    • Leaders can’t be loners: how do you create value added internal and external partnerships
    • ESG is an issue for every manager
    • Why do we get it wrong and how do get Communication right up and down the organization 
    • WOMEN SESSION“Women balancing the scales and leading with courage”
    •  MEN SESSION“Men on the move…..balancing life…..leading with purpose”
    • CEO SESSION“How do we as leaders challenge the Possible to create the Impossible”

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The organisation will benefit from having middle managers who are:

  • Equipped motivated and confident to transition to the next level or lead more effectively
  • Able to avoid common pitfalls at the more senior level through greater understanding of organizational culture, performance management, making decisions, and talent Management
  • Equipped to make a significant contribution to moving the organisation in desired directions and steer teams through complex situations
  • Thinking and behaving like leaders

Many middle managers are unprepared for their unique roles. In fact, recent research compares contemporary middle managers to general managers of the past The global marketplace requires strong skills in execution and change management to accomplish work goals. In addition, much of today’s work is accomplished through teams and new skills such as Influencing, networking, emotional intelligence, and coaching are critical for success. A higher-level skill set is required for today’s leaders in order for them to be effective in their roles.

Many middle professionals have a wealth of experience in handling day-to-day management issues and are now ready for a bigger challenge. Are there extra skills they need to acquire to prepare them for the next level of leadership? This Conference is about exploring and mastering those skills and knowledge that will comfortably take them to the next level of competence – from professional to leader.

At the end of the Conference participants will have learned to lead more effectively and/or make the transition from professional manager to leader by:

  • Ensuring that they have all the core skills of effective management and leadership
  • Understanding what drives in a changing world
  • Influencing and managing the performance and organizational culture
  • Exploring team dynamics, preferred team roles
  • Having a framework for implementing successful change programmes and making tough decisions
  • Leading and developing talent
  • Managing integration in a complex organization
  • Learning the tools of influence

Participants will:

  • Gain new insights into decision making, visioning, performance management and learn how to be flexible in both leadership and management
  • Be able to understand people and create a motivating environment for their staff
  • Understand their own and others’ preferred team roles
  • Be able to influence upwards in the organisation with confidence
  • Be able to plan and lead change


  • Individual Onsite Rate ( Per Person): USD $450+Gct
  • Group  Onsite Rate (Per Person) 5 Or More –: USD $400+Gct
  • Individual Online Rate (Per Person): USD $300.00+Gct
  • Group Online Rate (Per Person) 5 Or More-: USD $250.00 +Gct

Areas To Be Covered by the MYMC Middle Managers Leadership Conference


Conference Programme Outline:

“Organizational Resilience, Service Excellence and Self Improvement through Etiquette”
Wednesday, November 6, 2024
8:00 am to 5:00 pm

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